Not scolding, not withholding, not incenting, not hoping. Neither carrotting nor sticking. And certainly not I’ll-believe-it-when-I-see-it-ing. No. The best way to improve other people’s performance is to express to them our faith in their ability to do it.
Our job, good and natural leader, is to find that place within us that believes they can even when they haven’t yet. Then we express our belief in their ability, redirect when they stumble, and celebrate appropriately when they succeed.
In your corner,