Part of our job as leaders (with or without title) is to find things that need improvement. We look for whatever keeps going wrong or for whatever could simply be done better.
In our seeking, let’s remember that we all have a tendency to overestimate the other person’s fault in any matter. We also underestimate our own contributions to the problem. And we totally miss that the biggest culprits by far are not them, not us, but the current rules, processes, and systems.
Let’s hold off asking “who” questions before we have asked all the “how” questions.
In your corner,