When You Want to Knock Heads About
We leaders spend a lot of time dealing with other people’s behaviors. But we can not blame them or use their behaviors to justify our reactions. …
Leading
Tips and Insights about influencing people toward shared goals.
Lack of Progress?
Lack of progress anywhere at work and in life feels bad not because there’s something broken but because we fear we can’t keep up or …
Facing Reality
Facing reality sounds like the right and proper thing to do. And it is if we think the opposite of facing reality is sticking our heads …
Certain Change Leaders
Some leaders are comfortable with and even thrive in uncertainty and change. We see them being strategic, inspirational, and courageous. They help us find our next …
Tough Love
Seeing unhelpful behavior from someone on the team, we tend to either avoid or press. If we tend to avoid, we don’t want the conflict. …
The Three Poisons
There are three poisons that, left unchecked, will seriously damage our companies: blame shifting, waiting to be poked, and win-lose. Blame shifting includes defensiveness, making …
There Are No Ideal Leaders
There is no such a thing as an ideal leader. Each of us leads (with or without title) in our own way with our own …
Other People Got You Frustrated? Try Firm and Caring.
Our emotions dramatically influence others. Negative emotions push people away, put them on the defensive, and make it harder for them to do their jobs. …
Why We Can’t Mandate Best Practices
Sure, when we learn a helpful tool or idea, we want to share it. But we as leaders can’t mandate it. Forcing others to use …
Customer or Customer-Service?
Customer-service oriented leaders go out of their way to ensure that clients have the best possible experience with their companies’ products and services. Laudable. Customer-oriented leaders …