Why We Can’t Mandate Best Practices 

Sure, when we learn a helpful tool or idea, we want to share it. But we as leaders can’t mandate it. Forcing others to use a tool (a task organization method, say, or a way of remaining calm under fire) that we find personally helpful causes them to focus on pleasing us instead of learning and leveraging.

We can, however, model and coach. Implementing the tool or idea for ourselves will inspire people to investigate and adopt these new ways. When they come to ask us about it, we can coach them through.


In your corner,


PS: The exceptions here are tools that everyone must use for smooth day-to-day operations. For example, having everyone tracking work with clients in a CRM is not, usually, optional. Modeling and coaching are great ways to help people adopt these tools and approaches that we all need to use.

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