Output or Outcomes

Most of the time we judge people’s performance on the job by their throughput: How much are you getting done? How early did you come in and how late did you stay?

This is silly because what we really care about is results.

Better questions to ask are these: How will we know this job has been done well? What results are more important and which are less important? What will we spend most of our time on?

Let’s agree to evaluate performance by how well we create desired outcomes not by how much output we generate.


In your corner,



Today’s photo credit: Domiriel cc


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