Handling Interruptions Better
Interruptions are part of our daily work. We expect to interrupt and be interrupted. Of course, too many interruptions leave us with too little time …
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Right people, right challenges, great care and relationships.
Slow Down to Speed Up
We need to influence other people’s actions every day. To do so, we usually try what I call “going faster to speed up.” We tell, …
Why Organizations Fail – Another Symptom
In the previous post, I said that organizations often fail because they are focused on the wrong things. Symptoms include people arguing over how something …
Why Organizations Fail
Organizations often fail because they focus on the wrong things. When you see any group (leadership team, functional team, sports team, board, entire organization, family, …
When to Try a Win-Win Solution
Whenever you notice animosity, tension, argument, politics, retaliation, bad feelings, obstruction, rejection, fear, criticism, or judgment in you or in others, it is time to …
Believe It More Than They Do
To lead, coach, teach, parent, influence, or sell, you can study lots of techniques. And I recommend you do. To do these very well, cultivate …
Name It
How do you manage when someone is Being defensive, Making up stories, Blaming the situation or other people, Displaying more emotion than the situation warrants…again, …
Politics is a Symptom
Where you see politics in your workplace, resist the temptation to blame your co-workers. Yes, there are some people who are naturally very political. They …
The Best and Worst Ways to Describe a Role
“Fit” is such an important driver for people and need for organizations. Everyone–from the big boss to the mail room clerk–in every organization–from the largest …
Refresh Resistance, Part 2
We talked about the importance of Effectiveness Habit #6: Refresh and what happens to your overall system if you bypass this habit. Here are the …