Name It

How do you manage when someone is

  • Being defensive,
  • Making up stories,
  • Blaming the situation or other people,
  • Displaying more emotion than the situation warrants…again, or
  • Just avoiding and, in general,
  • Not taking responsibility.

Don’t argue. They’ll entrench.

Don’t problem-solve. They’ll argue.

Instead, give them a gift. With what a friend calls “a pushing with empathy and care,” just name what you see, zip your lips, and wait for their response. Repeat as needed.

They’ll melt.

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