What Does FAE Say?
We have an odd tendency to pin blame on others instead of the situation. Social psychologists call this the fundamental attribution error (FAE). Think of …
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How to Know What They Need from You
In yesterday’s post, we discussed how to give and get useful, easy-to-hear feedback. With that feedback, you know what you are doing well, what could …
How to Make Feedback Easier
How well are you serving your company, team, clients, and boss? It is critically important to know how you are doing. And often difficult to …
Oddly Effective
Here are two oddly effective steps to improve your relationship and influence with anyone. Say silently to yourself about the other person, “I see that …
When You Blame You Are Lost
The moment you blame someone or something else for the problem, you are lost. Blame is abdication and distraction. Blame is an attempt to distance …
Get Something Rolling
When things around you are going poorly and it seems you have no power to change it, think again. You can change more than you …
Effectiveness Habit #8: Be Explicitly Win-Win
I had said that there are now three new effectiveness habits to go with the original seven. Here is first of those three, Effectiveness Habit …
The 3 Hardest Words to Say at Work
What are the three hardest words to say in the workplace? “I don’t know.” Maybe because we learned it in grade school, we often feel …
Little Big Things
Staying calm in the middle of a growing conflict. Saying thank you sincerely. Listening sincerely. Telling someone what they are good at. Acknowledging a mistake …
Ask Permission
If you have something important to say to another person, consider that they might not be open to hearing you. This will be especially true …