Gruesome
They say that execution eats strategy for breakfast. But emotional intelligence devours execution while it sleeps. Ew. But hmm.
conflict
Where the Really Good Solutions Are Hiding
Most of the conflicts we see in the news and in our businesses are silly and wasteful. Stuck in our positions, we snipe, grouse, and …
Contributing to the Problem?
In all conflicts, both sides contribute. Every time we get wound up by another’s behavior, we must stop to see how our reactions add to …
Learning to Argue
Turns out that the best course of action is rarely the one we (first) thought of. To get the most out of them, we need …
Drop the Rope
An argument or conflict is like a tug-of-war. To win, you have to pull, pull, pull. Someone wins and someone losses. But what if we …
Drop the Weight of Other People’s Problems
Sure, conflict arises between team members. In many cases, resolution is quick. Sometimes, though, the conflict gets personal. The affected team members complain vocally about …
You Can’t Solve Team Conflicts
We have all seen conflict arise between team members. In many cases, resolution is quick. Sometimes, though, the conflict gets personal. The affected team members …
Defenseless
Tense negotiations, touchy customer service problems, and other emotionally charged situations usually involve two or more parties protecting themselves from each other. No matter what …
Bunfights
If we don’t agree on what is now true, what we want it to be in the future, and why, then we are doomed to …