How To Ensure Others Get Stuff Done
When we lead, sell, and influence others, one of our biggest challenges is having them follow through on things we request of or delegate to …
We Don’t Know (and We’re Okay With That)
We want to be seen and to see ourselves as competent. So we are tempted to become some form of The Expert at work. Defensively, …
Give Positive Feedback ASAP
As with negative feedback, positive feedback is best when we make it specific and deliver it as soon as possible. Positive feedback is far more valuable …
Give Negative Feedback ASAP
Giving negative feedback is tough. None of us, really, likes conflict. Giving feedback or correcting can be so tough that we will go to great lengths not do it. …
One Step at a Time
We handle some unfamiliar things with grace. It doesn’t matter that we’ve never been to, say, Amsterdam. We trust that there will be unfamiliar challenges like …
Don’t Try to Understand Why When You Feel Bad
Feeling bad detracts from our productivity and enjoyment of work and home life. We don’t think as well. We make bad assumptions and decisions. Tempting …
The Four Stages
Every organization, division, or program goes through four stages, in order: Conceive: find something compelling in out clients’ lives that needs fixing and commit to …
Is Everyone Rowing In The Same Direction?
Here’s an exercise: Ask everyone at work today, “Who are we? What does our organization do? For whom? Why do we do that?” If your organization …
Hiring Well: It’s Not About Skills Or Experience
Hiring candidates who have the skills and experience we need can be very risky. In the end, it doesn’t matter if they are provably good …
Responsible for Everything
Some useful thoughts are easily misconstrued into something quite controversial. Take, for instance, this statement: We are completely responsible for everything that happens to us. At first …