The new manager asks or tells people what to do and wonders, “Why won’t they do what I want?” Telling louder or more nicely works but just for a while.
The wise manager discovers what makes a win (big, long-term and small, near-term) for them then asks something like, “How can we both get what we want here?” The new manager thinks this is a colossal waste of time. But the wise manager knows that asking and telling people what to do takes much, much longer.
In your corner,
Mike