We think being professional includes remaining detached and objective. Only this way, the thinking goes, can professionals exhibit their technical competence and do their job.
But every one of us longs to be heard, understood, and valued. We want human connection.
Doctors who remain detached and objective are more likely to get sued for malpractice. Consultants who stay similarly professional are shocked when their clients switch to another provider. And leaders who avoid hearing, understanding, and valuing their team risk losing them.
Time to redefine professional to include both technical competence and human connection.
In your corner,