Show Me That You Hear Me
Here’s a great way to drain away the drama that distracts and upsets us at work and in life: demonstrate that we understand their perspective. …
listening
Useless Tools
Most of the tools in our leadership toolkits are worthless unless the people on our team want to be led. Most of our influencing tools …
Getting People Ready to Listen
Having difficulty getting others to see your point of view? Start by demonstrating that you understand theirs. Having difficulty demonstrating that you understand their point …
Getting Others to See It Your Way
To get others to see things our way, we can try being louder, more energetic, more logical, more polite, or more correct. Or (and this …
Helpful or Confusing?
Other people’s perspectives can either open new possibilities or merely add confusion. Mostly, we get to choose which it will be. And they get to …
What To Do When Conversations Stop Being Productive
We want to converse plainly, honestly, and respectfully. We want the others to say what’s on their mind. We want them to give us the …
Our Best Start
In an interview, in a sale, when working with colleagues, or when leading others, we best start by understanding what our counterparts need, want, and desire. Then …
Fear of the Conversational Depths
To lead, influence, or sell well, we must know details about the issues, problems, or opportunities the other person faces. What does it look like? How …
We Have a Manipulation Problem
We have a manipulation problem. We don’t want to manipulate or be manipulated. But we all want to get various and sundry people to do what …
When They Just Don’t Listen
Sometimes trying to get others to do the things we know they need to do (because it’s their job or it’s for their own good) …