React or Respond?
Poor leaders react. When something unexpected or unwanted happens, they act, rather unproductively, from habit. They speak whatever comes to mind. They […]
Tag: listening
Getting People to Listen
“Here’s what you need to do…” People will resist our ideas and never change (or they might maliciously comply) when we start […]
Fundamental Attribution Hearing
Reasons people don’t listen: Our approach feels bad to them. They don’t see how what we have to say connects to what […]
A Leadership Power Tool
Often the greatest gifts we can give another is to listen to them. Just listen and give acknowledgments (nods, “yeses,” and occasional […]
It Is Not What We Say That Matters
Leading, selling, and influencing are not about what we say, our leadership models, our authority, or our unique selling propositions. It’s not […]
How to Argue or Negotiate by Listening
In an argument or negotiation, we often resist hearing the other person’s point of view. We are too busy formulating our responses. […]
The Shortest Distance
We are here, we need to be there, and we need to take these steps to get there. It’s the straight line, […]
How and Why to Get Coaching for Leaders
We leaders (with or without title) have some significant and often unmet needs. We need to know we are making good decisions. […]
How to be Chosen
We sometimes get trapped thinking that in order to be the one chosen (for the job or by the client), we need […]
Why Don’t People Listen?
Why don’t people listen? Oh, that’s easy: They start defending against what we say–often before we speak–based on how we say it, […]