The Secret Key to Dealing with Difficult People
Here’s the secret key for dealing with difficult personalities at work: don’t. The drama is rarely worth it, dear leader. Instead, generously help them change …
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We Always Have Choices
When faced with adversity at work, we have three choices. We can leave, we can stay and help change the offending things, or we can …
So, You Say You Want Better Results
Okay. Maybe we are convinced that jumping into action to get desired results is problematic. Perhaps there is something useful in raising our buzz–that is, to …
Handle Any Difficult Conversation
We regularly stumble upon difficult conversations–those normally involving the emotions of other people–both at work and at home. Though we’d much rather ignore, work around, …