Customer or Customer-Service?
Customer-service oriented leaders go out of their way to ensure that clients have the best possible experience with their companies’ products and services. Laudable. Customer-oriented leaders …
At Moments Like These
Complaining about, fearing, or fighting something that we don’t like is the painful, slow way. Such focus only strengthens it. Focusing on what we do like is …
Swim With
A man I met at a swim meet recently told me something enlightening. Whenever growing swimmers plateau in their performance–unable to go faster in race …
Selecting What NOT To Get Done
It’s not about getting it all done. We can’t even get most of it done. There’s just too much we could do and more is …
Helpful or Confusing?
Other people’s perspectives can either open new possibilities or merely add confusion. Mostly, we get to choose which it will be. And they get to …
We Need Leaders Who Are Realistically Unrealistic
To get things done well, we need to be realistic. We need to understand and rely on concrete things such as priorities, constraints, people’s talents …
Start Anywhere Else
Here’s the thing about trying to raise our buzz, trying to feel good so that we can perform better: it can be hard, damn hard, …
A New Year’s Dialogue
Stuff happens because we act. (Easy.) Different actions cause different stuff to happen. (Also easy.) Our thoughts (which we may notice variously as our ideas, beliefs, values, …
Why You Need to Heed The Signal
We’ve grown up thinking that feeling bad means that there is something wrong with us, them, or the situation and that this something wrong needs to …
We Have To Call Them On This Stuff
Social conventions tell us not to say anything when we witness less-than-effective (or worse!) behaviors such as BS, bad-taste jokes, drama, or poor treatment of …