‘ext Before ‘ent, Please
For the sake of speed at work and home, we tend to concentrate on content: who’s doing what and how & when they are doing …
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Right people, right challenges, great care and relationships.
Getting Others to See It Your Way
To get others to see things our way, we can try being louder, more energetic, more logical, more polite, or more correct. Or (and this …
Nothing and No One Needs Fixing
Where our inner game is off, it normally comes from us nursing a belief about them, us, or the situation being fundamentally broken. These harsh …
Where the Really Good Solutions Are Hiding
Most of the conflicts we see in the news and in our businesses are silly and wasteful. Stuck in our positions, we snipe, grouse, and …
We May Be Undercharging
Profit pressure may come from burgeoning costs or poor planning. But often it comes from not charging enough. Many of us feel we need to …
Tough Love
Seeing unhelpful behavior from someone on the team, we tend to either avoid or press. If we tend to avoid, we don’t want the conflict. …
The Three Poisons
There are three poisons that, left unchecked, will seriously damage our companies: blame shifting, waiting to be poked, and win-lose. Blame shifting includes defensiveness, making …
Customer or Customer-Service?
Customer-service oriented leaders go out of their way to ensure that clients have the best possible experience with their companies’ products and services. Laudable. Customer-oriented leaders …
Helpful or Confusing?
Other people’s perspectives can either open new possibilities or merely add confusion. Mostly, we get to choose which it will be. And they get to …
We Have To Call Them On This Stuff
Social conventions tell us not to say anything when we witness less-than-effective (or worse!) behaviors such as BS, bad-taste jokes, drama, or poor treatment of …