Customer or Customer-Service?
Customer-service oriented leaders go out of their way to ensure that clients have the best possible experience with their companies’ products and services. Laudable. Customer-oriented leaders …
customer service
We Need These Two Unexpected Leadership Traits for Growth
If we want to grow our companies, there are leadership traits far more important than ones we might imagine. Things like intelligence, experience, persuasion, decision making, …
Defenseless
Tense negotiations, touchy customer service problems, and other emotionally charged situations usually involve two or more parties protecting themselves from each other. No matter what …