drop the rope

Drop the Rope

An argument or conflict is like a tug-of-war. To win, you have to pull, pull, pull. Someone wins and someone losses. But […]

conflict

Defenseless

Tense negotiations, touchy customer service problems, and other emotionally charged situations usually involve two or more parties protecting themselves from each other. […]

buns

Bunfights

If we don’t agree on what is now true, what we want it to be in the future, and why, then we […]