I Have Been Thinking…
It happens all the time. We finish a conversation and (often much) later think of a better way we could have listened, empathized, queried, coached, …
communication
What It Means When They Aren’t Getting Stuff Done
That they are not getting valuable stuff done (or are just doing the wrong things) is a sure sign that we haven’t done our job …
What To Do When, Yes, They Did Just Say That
Sometimes others say or do things that confound us. It is usually some assertion we think is wrong, hurtful, or ignorant. To be polite or …
Defenseless
Tense negotiations, touchy customer service problems, and other emotionally charged situations usually involve two or more parties protecting themselves from each other. No matter what …
I See You
People know how you feel about them. Even if you try to hide it. They can feel whether you respect and trust them or are …
Don’t send that email (or txt)!
They are easy. They are ubiquitous. And they are overused. Emails and texts are so easy to send and are great for transactions. Use them …