They are easy. They are ubiquitous. And they are overused.
Emails and texts are so easy to send and are great for transactions. Use them for things like, “Where are you?” “I can meet at 2:30” and “The Q2 net disbursements were $1.2M”
They are NOT effective for communicating anything with significant emotion, either positive or negative. The words you write in an email or text make too narrow a pipe to adequately and accurately give your meaning to your recipients.
Missing from email and text are tone and body language.
Need to persuade someone? Need to address a contentious topic? Do you feel tense, angry, worried as you compose an email or text? Then don’t send an email or text.
Pick up the phone. Or visit in person.