Customer or Customer-Service?
Customer-service oriented leaders go out of their way to ensure that clients have the best possible experience with their companies’ products and services. Laudable. Customer-oriented leaders …
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Impostor
The more time we spend worrying or wondering whether we are good enough to handle any given situation, the less time we have to be …
How Not to Worry About an Upcoming Important Conversation
We can waste a lot of energy worrying about how we will do in an upcoming important conversation (interview, confrontation, pitch, etc.). This happens whenever …
How To Stop Dwelling and Lead
Every leader occasionally or often experiences fear, uncertainty, doubt, worry, anger, regret, or guilt. We can’t really be good leaders unless we know these feelings. …
Naysayers
Whom shall we listen, react, and respond to more? Is it the naysayers who–rightly or wrongly–criticize us and our project(s)? Or is it the people …
They Might Find Out
Ever get the feeling that you are an impostor? You put on a calm game face for others but inside you fear that you do …