Impasse-Dissolving Recipe for Agreement
We can dissolve many impasses by first knowing what we will do if we can’t come to an agreement (so we can proceed without fear …
negotiation
Defenseless
Tense negotiations, touchy customer service problems, and other emotionally charged situations usually involve two or more parties protecting themselves from each other. No matter what …
How to Move Negotiations Past Stalemate
Everyone brings to a negotiation a story about what is true, what is wanted, and what should be done. This is fine and useful. It …
How to Have Win-Win Even When the Other Side Refuses
You can negotiate to a win-win result even if the other side is not committed to win-win. When you negotiate for win-win, you make clear …
3 New Habits for Back-to-School
How are you doing with the Effectiveness Habits and building your lists? Back-to-school time is a good time to refocus on them. And it’s a good …
How to Handle a Stalled Conversation, Negotiation, or Sale
A stalled conversation, negotiation, or sale happens when one or more parties feels unsafe, like they might lose out. Defensiveness and resistance increase. Logjam. When …
Handling Interruptions Better
Interruptions are part of our daily work. We expect to interrupt and be interrupted. Of course, too many interruptions leave us with too little time …