The Fear (and Joy) of Starting with the Problem
Sometimes we have a visceral reaction against starting with a problem. But there is great joy in problems when we look at them in a better way.
feedback
Choose to Encourage
Encouragement works far better than criticism or, said euphemistically, “feedback.” Criticism causes resistance. Encouragement opens. It is the wiser, more capable part of us reminding …
Praise Early, Praise Often
We have also been taught not to praise. Maybe it’s supposed to spoil people or something. Regardless, we don’t do it enough. Praise, done well, …
Giving Feedback Well
One of the hardest parts of being a leader is pointing out how someone’s behaviors are doing damage or how their results are lacking. Here …
Caring Critique
We can’t control how people will take criticism or feedback. Any prescription for how we do it (directly, indirectly, gently, or abruptly) might work. If …
Give Positive Feedback ASAP
As with negative feedback, positive feedback is best when we make it specific and deliver it as soon as possible. Positive feedback is far more valuable …
Give Negative Feedback ASAP
Giving negative feedback is tough. None of us, really, likes conflict. Giving feedback or correcting can be so tough that we will go to great lengths not do it. …
Five-Minute Feedback
Giving others feedback is one of the more difficult jobs of a leader. It can be so uncomfortable. We know we have to do it …
The Best Way to Receive Criticism
Like buffaloes walking toward storms to reduce the duration of their exposure, we can best weather criticisms by heading right for them. Try this. Ask …
How to Know What They Need from You
In yesterday’s post, we discussed how to give and get useful, easy-to-hear feedback. With that feedback, you know what you are doing well, what could …