Why We Defend at Work and Why We Shouldn’t
Many of our interactions at work are fraught with tension, resistance, and defensiveness. We can tell because of the tightness or numbness we feel in our …
defense
Ask Permission
If you have something important to say to another person, consider that they might not be open to hearing you. This will be especially true …
Mistakes We Make Trying to Get Others to Act or Change
Success requires that we become good at influencing others to act or change. So we get good at teaching, asking, telling, directing, demanding, coaching, offering, …