‘ext Before ‘ent, Please
For the sake of speed at work and home, we tend to concentrate on content: who’s doing what and how & when they are doing …
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How to Know What They Need from You
In yesterday’s post, we discussed how to give and get useful, easy-to-hear feedback. With that feedback, you know what you are doing well, what could …
Mistakes We Make Trying to Get Others to Act or Change
Success requires that we become good at influencing others to act or change. So we get good at teaching, asking, telling, directing, demanding, coaching, offering, …
How to Handle a Stalled Conversation, Negotiation, or Sale
A stalled conversation, negotiation, or sale happens when one or more parties feels unsafe, like they might lose out. Defensiveness and resistance increase. Logjam. When …