No One Wants To Be Told
You can tell others, “Do this,” and receive something between reluctant compliance and outright resistance in return. No one wants to be told what to …
telling
Statements and Questions
Thinking we have to be strong–or at least to look strong or to look like we know something–we make statements. We make our case. We …
Mistakes We Make Trying to Get Others to Act or Change
Success requires that we become good at influencing others to act or change. So we get good at teaching, asking, telling, directing, demanding, coaching, offering, …
Slow Down to Speed Up
We need to influence other people’s actions every day. To do so, we usually try what I call “going faster to speed up.” We tell, …