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No One Wants To Be Told

You can tell others, “Do this,” and receive something between reluctant compliance and outright resistance in return. No one wants to be […]

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Statements and Questions

Thinking we have to be strong–or at least to look strong or to look like we know something–we make statements. We make […]

Slow Down to Speed Up

We need to influence other people’s actions every day. To do so, we usually try what I call “going faster to speed […]