Hold Out the Possibility
A person may or may not improve as we wish they would. But which is more likely to inspire them to change: trusting that they …
improvement
Help Me to Help You
To encourage someone to improve, let’s ask for their help. First, we make it clear why it’s important to us. Next, we acknowledge how difficult …
The Best Way to Receive Criticism
Like buffaloes walking toward storms to reduce the duration of their exposure, we can best weather criticisms by heading right for them. Try this. Ask …
Where The Fault Really Lies
Part of our job as leaders (with or without title) is to find things that need improvement. We look for whatever keeps going wrong or …