Give Consequences or Explore Them

Posted on Posted in Leading, Sales and Influence
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We can give consequences so that people don’t screw up. “If you don’t complete this by Friday, we might as well kiss the Fortuna deal goodbye!” Or, “We really need to cut this check now or it’ll delay the project.” Threats like this can work in the short term. But they will damage trust and discourage future cooperation.

Or we can explore consequences together. “We know what Fortuna has asked for. How much can we deliver by Friday? What happens if we don’t? What else can we do?” It may take longer but we’ll build trust, encourage future cooperation, and probably arrive at better solutions.

 

In your corner,

Mike

 

Today’s photo credit: nik.golding Looking at me via photopin (license)

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