We Impasse-Dissolving Recipe for Agreement We can dissolve many impasses by first knowing what we will do if we can’t come to an agreement (so we can […]
We Defenseless Tense negotiations, touchy customer service problems, and other emotionally charged situations usually involve two or more parties protecting themselves from each other. […]
We How to Move Negotiations Past Stalemate Everyone brings to a negotiation a story about what is true, what is wanted, and what should be done. This is fine […]
We How to Have Win-Win Even When the Other Side Refuses You can negotiate to a win-win result even if the other side is not committed to win-win. When you negotiate for win-win, […]
Do, We 3 New Habits for Back-to-School How are you doing with the Effectiveness Habits and building your lists? Back-to-school time is a good time to refocus on them. And […]
We How to Handle a Stalled Conversation, Negotiation, or Sale A stalled conversation, negotiation, or sale happens when one or more parties feels unsafe, like they might lose out. Defensiveness and resistance […]
Do, We Handling Interruptions Better Interruptions are part of our daily work. We expect to interrupt and be interrupted. Of course, too many interruptions leave us with […]