Staying calm in the middle of a growing conflict.
Saying thank you sincerely.
Listening sincerely.
Telling someone what they are good at.
Acknowledging a mistake you made and your plans to correct it.
Smiling.
Taking nothing personally.
You can do these and a hundred other little things–even today. Which is nice. They have a tendency to grow into big, real, bottom-line business improvements. Which is also nice.
In your corner,
Mike
(Tip o’ the hat to Traci Johnston for the inspiration in the form of the book, You Are Good At Things.)