Customer or Customer-Service?

Posted Leave a commentPosted in Leading, Marketing, Strategy, We

Customer-service oriented leaders go out of their way to ensure that clients have the best possible experience with their companies’ products and services. Laudable. Customer-oriented leaders go out of their way to understand what the clients need, want, and desire now and in the future. They then design their companies’ products and services to meet those […]

conflict

Defenseless

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Tense negotiations, touchy customer service problems, and other emotionally charged situations usually involve two or more parties protecting themselves from each other. No matter what form it takes–typically anger, aloofness, inquisitions, or passivity–such understandable protection has an awful side effect. In protecting ourselves, we squeeze off the very channels of communication we need to resolve […]