We I Have Been Thinking… It happens all the time. We finish a conversation and (often much) later think of a better way we could have listened, […]
What What It Means When They Aren’t Getting Stuff Done That they are not getting valuable stuff done (or are just doing the wrong things) is a sure sign that we haven’t […]
We What To Do When, Yes, They Did Just Say That Sometimes others say or do things that confound us. It is usually some assertion we think is wrong, hurtful, or ignorant. To […]
We Defenseless Tense negotiations, touchy customer service problems, and other emotionally charged situations usually involve two or more parties protecting themselves from each other. […]
Sales and Influence, We I See You People know how you feel about them. Even if you try to hide it. They can feel whether you respect and trust […]
We Don’t send that email (or txt)! They are easy. They are ubiquitous. And they are overused. Emails and texts are so easy to send and are great for […]