The Dance of Distrust

Posted Leave a commentPosted in We=All Who Matter
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Where there is trouble in your organization, there is distrust. Where there is distrust, trouble is right around the corner. The dance of distrust–all we do to protect ourselves in an environment of distrust–saps resources, hampers results, and kills profit.

I don’t care how long the distrust has existed. It doesn’t matter how deeply the distrust goes. Every organization can improve by growing trust. This means every person becoming more trusting and trustworthy. It starts small and grows. It starts with us.


In your corner,


PS: A very small percentage of the people will be hard pressed to become more trusting and trustworthy. Tip: describe their job in terms of desried results (versus tasks or responsibilities). When a role is fully described by the desired results, trust and trustworthiness become implicit requirements to do the job well. Hold them accountable for those results. Offer coaching in support of them delivering those results. They will either have to improve or move on.


Today’s photo credit: Max Ruckman via photopin cc



Posted Leave a commentPosted in Leading
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Your certainty as a leader is a great asset. We need to maintain the focus on where we are going.

Your certainty as a leader is a great impediment. We need your flexibility and trust so that we can take things off your plate.


In your corner,



PS: Yup, it’s a yin-yang balance sorta thing. Makes sense, though, doesn’t it?


Today’s photo credit: kathrynvjones via photopin cc

To Relationship, Trust, Vulnerability and Back

Posted Leave a commentPosted in We=All Who Matter, Will=Our inner game
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The quality (including the joy, usefulness, and potential) of any of your relationships depends directly on the level of trust between you.

To increase the trust in any relationship–at work or at home–you have to be more vulnerable.

To be more vulnerable, trust in yourself. Trust that you can handle the situation you find yourself in. Improve your relationship with yourself so that you know you will be fine no matter what happens. QED

In your corner,


PS: Full circle, woot!

I See You

Posted 6 CommentsPosted in Sales and Influence, We=All Who Matter
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People know how you feel about them. Even if you try to hide it. They can feel whether you respect and trust them or are going through the motions. And they will consistently respond to you according to how you judge them. If they sense disrespect or lack of trust, they will get defensive and your desired results will suffer.

Even if you don’t agree with another, you can invite them not to defend. Before any conversation–especially important ones–quietly say to yourself about the other person, “I see in you the same spark of life and desire for joy that I have.” Then have your conversation and watch what happens.

Odd? Uncomfortable? Touchy-feely? Not to worry; no one else will hear you.

Effective? You bet.


In your corner,


PS: Unsure whether you are respecting or disrespecting, trusting or not trusting someone?  Are they at all defensive? Well, there you go.

Leadership Teams that Work

Posted Leave a commentPosted in Leading, Success, Sweetspot, We=All Who Matter
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Show me an organization that is suffering and I’ll show you an organization with a broken leadership team. Show me an organization that consistently thrives and we both will see a leadership team whose members

  1. have a high degree of respect and trust for each other,
  2. come to productive consensus (i.e. “I may not agree this is the best idea; I do understand it and will support it”),
  3. maintain a strong sense of personal accountability,
  4. call each other on lapses in commitments,
  5. steward the organization’s SweetSpot, and
  6. show the rest of the people in the organization how what they do contributes.

Leadership teams have huge impacts on the organization. This is not limited to the executive team; it applies to leadership teams at all levels.

The good news is that fixing leadership teams is simple. You start with a commitment to succeed.


In your corner,


Emptying Your Email Inbox

Posted 3 CommentsPosted in Do=Natural flow of action
Reading time: 2 min.

How full is your inbox? Email messages will collect (and multiply, it seems!) there if you think that moving or deleting emails means you will forget to follow up. Without a trusted way to handle incoming emails, you will constantly battle a bulging inbox.

To keep your inbox clean,  get good at

  1. Deciding what each email means to you. Ask yourself what each email implies. Is there something to do or is this just FYI? If it is something to do, willyou do it now or later? If it is FYI, do you need to file it or trash it when you’re done? You can use the “one touch” rule here: strive to open, read, and decide the meaning of each email just once instead of letting it linger.
  2. Recording your tasks. If an email implies a task, capture that task in your system of lists.
  3. Moving or deleting inbox emails. Once you’ve decided what each email means, move it to an archive folder or delete it as appropriate.
  4. Reviewing your lists. Read through your lists of tasks at least daily so you can trust that your system will help you follow up on important things.

Apply this consistently and soon you will have tamed your inbox.


In your corner,


Success is as Simple as This

Posted 4 CommentsPosted in Will=Our inner game
Reading time: 2 min.

A major indicator of success anywhere is whether you really believe you will succeed.

The problem is that most of us have the subtle habit (that is, you might not be completely aware of it) of thinking that it won’t work out. And oddly, that’s what happens: we don’t succeed. Some of us have the subtle habit of thinking that it will work out. And it does. Most of us have experienced both. (Hint: if you are regretting the past or worrying about the future, chances are you are in the habit of thinking that it won’t work out.)

Success is as simple as this: you get what you subtly believe you will get.

This can seem too good to be true. Maybe you think it’s just hooey. Or maybe you think it works for some people but not for you. It’s too easy (not to mention incomplete) for me to dismiss your disbelief in this approach as proof that it is correct. Instead, look for examples in your life where you have been successful with little struggle. Chances are high that, at those times, you trusted, you knew that it would work out.

Tomorrow we’ll cover a common trap that prevents this approach from working and even convinces people that it does not work.

In your corner,


PS: What do you believe?