Doctors and others in the helping professions know to take presenting problems (“My arm hurts, Doc.”) and presenting solutions (“I need a prescription.”) with a grain of salt. They listen, empathize, then start exploring for the real problem before suggesting any solutions.
Good leaders do the same things.
We know that the complaints and requests we first hear are just the symptoms. We dig deeper, with empathy, to find the real problems and solutions.
In your corner,