What’s Truly True?

Posted Posted in Sales and Influence, We

Albert Einstein, on being congratulated that an experiment had confirmed a prediction in his theories of relativity, said, “No amount of experimentation will ever prove me completely right, but one new fact can prove me completely wrong.” Certainty should be reserved for things which are eternally, unquestionably true. Not much meets this criterion. Let’s adopt […]

That Impulse to Help

Posted Leave a commentPosted in We

At least once today, we each will see someone with a need that we can very easily fill. We will know instantly what they need and what we should do. It will be something on the order of a small kindness: a smile, an encouragement, a caution, an answer, a small favor, an acknowledgement. But […]

Go Ask

Posted Leave a commentPosted in Do, We

  When in trouble, ask for help.   In your corner, Mike PS: Seriously. Go ask. The small amount of vulnerability needed to ask for help now is so much less costly than the serious kick-in-the-bum we’ll all get if you try to handle the unhandleable alone.

Email Etiquette Rule #3

Posted Leave a commentPosted in Do, We

Email remains a vital business tool. And, for many reasons, it is one we love to hate. If we all follow a few etiquette rules, email can become much more useful and much less painful. Here is Email Etiquette Rule #3: Use one-word tags and short, meaningful summaries on subject lines. Our email inboxes are […]

Email Etiquette Rule #2

Posted Leave a commentPosted in Do, We

Email remains a vital business tool. And, for many reasons, it is one we love to hate. If we all follow a few etiquette rules, email can become much more useful and much less painful. Here is Email Etiquette Rule #2: No “See below” When forwarding an email or email stream with perhaps a comment […]

Email Etiquette Rule #1

Posted Leave a commentPosted in Do, We

Email remains a vital business tool. And, for many reasons, it is one we love to hate. If we all follow a few etiquette rules, email can become much more useful and much less painful. Here is Email Etiquette Rule #1: Use at most one emotional word per email. If what we have to communicate […]

Show Me That You Hear Me

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Here’s a great way to drain away the drama that distracts and upsets us at work and in life: demonstrate that we understand their perspective. “This is what I heard you say. Did I get that right?” Then ask that they hear ours. Here’s a great way to prolong the drama: try to outwit, out […]

Suppose We Don’t

Posted Leave a commentPosted in Leading, Sales and Influence, We

Suppose we cut corners? Suppose we feather our nests? Suppose we get while the getting is good? Suppose we compete on price? Suppose we sue? Suppose we press our advantage? Suppose we underpay? Suppose we over promise? Suppose we cut our training and development? Suppose we bait and switch? Suppose we baffle? Suppose we trick […]

Do We Say It or Dance Around It?

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It often seems we have two choices. We can dance around each other, never addressing what’s bugging us but fomenting stories about injustices made and received. We can alternatively say bluntly to each other everything we think. Really, though, we want to say things plainly and kindly.   In your corner, Mike PS: The plain […]