Everything should be made as simple as possible, but not simpler.
Our companies thrive when we have the simplest possible systems, processes, and policies. Anything too simple would be incomplete and cause confusion and waste. Anything too cumbersome will slow us down.
How, then, would we put Einstein’s advice into practice? It’s simple, of course! For any system, process, or policy,
- Work back from the desired results. Start at the end and ask, “What do we need to have this outcome?” Then repeat the question until we get to the beginning. Whatever we build will be as simple as possible. Desired results describe what we want to happen for how much investment of time, energy, and money.
- Add safeguards to address only those potential errors with unacceptably high expected costs (probability of it occurring times cost in relationship currency, dollars, and time).
- Agree to revisit/redesign the systems, process, or policy whenever the desired results (outcomes and/or investment needed to get those outcomes) start slipping.
In your corner,
Today’s photo credit: photosteve101 Pencil’s nib / pencil close up / macro / with with cross-section paper via photopin (license)