Email Etiquette Rule #6

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Reading time: 2 min.Email remains a vital business tool. And, for many reasons, it is one we love to hate. If we all follow a few etiquette rules, email can become much more useful and much less painful. Here is Email Etiquette Rule #6: Say less. Given their busyness, we cannot expect our readers to spend lots of […]

Email Etiquette Rule #5

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Reading time: 2 min.Email remains a vital business tool. And, for many reasons, it is one we love to hate. If we all follow a few etiquette rules, email can become much more useful and much less painful. Here is Email Etiquette Rule #5: Cautiously Copy. CCs are a pain. We receive tons of them and they often […]

Email Etiquette Rule #4

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Reading time: 1 min.Email remains a vital business tool. And, for many reasons, it is one we love to hate. If we all follow a few etiquette rules, email can become much more useful and much less painful. Here is Email Etiquette Rule #4: The “ask” goes first. After writing a smart subject line, start the body of […]

Show Me That You Hear Me

Posted on Leave a commentPosted in We=All Who Matter

Reading time: 1 min.Here’s a great way to drain away the drama that distracts and upsets us at work and in life: demonstrate that we understand their perspective. “This is what I heard you say. Did I get that right?” Then ask that they hear ours. Here’s a great way to prolong the drama: try to outwit, out […]

Make the Call about Team Members

Posted on Leave a commentPosted in Hiring, Leading

Reading time: 1 min.We can waste a lot of our leadership energy worrying or complaining about and then trying to fix the flaws in our team members. As we and they dance around our uncertainty, the whole company suffers. So let’s make the call. Either we believe they can do it and we support them to get there […]