Email Etiquette Rule #1

Posted on Leave a commentPosted in Do=Natural flow of action, We=All Who Matter
Reading time: 2 min.

Email remains a vital business tool. And, for many reasons, it is one we love to hate. If we all follow a few etiquette rules, email can become much more useful and much less painful.

Here is Email Etiquette Rule #1:

Use at most one emotional word per email.

If what we have to communicate is at all emotionally charged for us or for our recipient, we are much better to use email to schedule a live (in person or over the phone) meeting to discuss the issue.

Tempting as it may be to use email to avoid an uncomfortable conversation, don’t do it. Email (and all text) is a very narrow pipe for communication. It can’t handle –even with emoji–the nuances we send and receive in live conversation. We will be much more likely to miscommunicate, misinterpret, and misunderstand each other. And we will very likely fail to resolve the original issue without significant reworking and revisiting the topic.

Of course, we must have emotionally charged conversations. Just not over email.

We can express some emotion over email. If we limit ourselves to one word of emotion per email, we will usually be safe. Examples include, “I am very happy to hear that,” and, “I am frustrated at our lack of progress.”

 

In your corner,

 

Mike

PS: One way to tell if an email is emotionally charged is to ask ourselves how we feel while composing it.

 

Today’s photo courtesy of Free-Photos.

Show Me That You Hear Me

Posted on Leave a commentPosted in We=All Who Matter
Reading time: 1 min.

Here’s a great way to drain away the drama that distracts and upsets us at work and in life: demonstrate that we understand their perspective. “This is what I heard you say. Did I get that right?” Then ask that they hear ours.

Here’s a great way to prolong the drama: try to outwit, out speak, or out maneuver them.

We all want to be heard. And when we are heard, good things happen.

 

In your corner,

Mike

 

Today’s photo courtesy of Didgeman.

Make the Call about Team Members

Posted on Leave a commentPosted in Hiring, Leading
Reading time: 1 min.

We can waste a lot of our leadership energy worrying or complaining about and then trying to fix the flaws in our team members. As we and they dance around our uncertainty, the whole company suffers.

So let’s make the call. Either we believe they can do it and we support them to get there or we believe they can’t and support them to find a better place. And if we aren’t sure, then let’s give ourselves a deadline for making the call.

All will be better off when we make the call.

 

In your corner,

Mike

PS: As you can see, we can make calls like this in line with our values and with full transparency & care. Or we can be jerks about it. Let’s not be jerks.

PPS: Here’s a magic trick you can use especially for people who you think are close but not quite there. Try believing they can do it even if evidence doesn’t yet support the idea. Make this call and watch them bloom.

 

Today’s photo courtesy of Alexas_Fotos.

One Wee Step

Posted on Leave a commentPosted in Do=Natural flow of action
Reading time: 1 min.

Sometimes all we need is a teeny win. Committing to taking a step in the right direction–even a step that is not in the wrong direction–does the trick. We will either launch ourselves where we want to go or gain enough momentum to take another teeny step.

What’s your one wee step, now?

 

In your corner,

Mike

 

Today’s photo courtesy of mintchipdesigns.

The Problem Isn’t Between You and Me…

Posted on Leave a commentPosted in We=All Who Matter
Reading time: 1 min.

…or you and them or us and them.

No.

The problem is always over there, on the table in front of us. And you and I and we and they are the ones to solve it.

 

In your corner,

Mike

PS: We can tell we’ve brought the problem between us because of the ensuing drama.

PPS: And yes, it only takes one of us to realize we’ve made this mistake and to change the focus back to the problem, over there, on the table, ready for us to solve it.

 

Today’s photo care of Pexels.

Suppose We Don’t

Posted on Leave a commentPosted in Leading, Sales and Influence, We=All Who Matter
Reading time: 1 min.

Suppose we cut corners? Suppose we feather our nests? Suppose we get while the getting is good? Suppose we compete on price? Suppose we sue? Suppose we press our advantage? Suppose we underpay? Suppose we over promise? Suppose we cut our training and development? Suppose we bait and switch? Suppose we baffle? Suppose we trick ’em? Suppose we get them with the fine print? Suppose we think, “Well, everybody else is doing it, why not us?”

People are smart. They will see. No matter how short-term appealing it might seem, if we proceed with something that isn’t a win for both them and us, it will always eventually be a lose for us all.

Let’s be the ones people choose over and over because we don’t suppose any of those things.

 

In your corner,

Mike

Today’s photo courtesy of geralt

I Suck at…

Posted on Leave a commentPosted in Will=Our inner game
Reading time: 1 min.

…is always a self-fulfilling prophecy.

Let’s catch and replace thoughts like this with thoughts like, “I may not know how to do this yet, but I can learn. I can get started with what I know and g(r)o(w) from there.”

Here’s to working our inner games and helping others do the same.

 

In your corner,

Mike

Today’s photo courtesy of Tumisu.