Out of concern that things will go wrong, we make ever more complex rules, procedures, and policies.
Or, out of concern that rules, procedures, and polices will suffocate our work, we wing it.
What we really need to keep our organizations running smoothly are a few rules and some strong coaching. For rules, think of Disney and the way they guide all their interactions with clients through four simple rules.
For coaching, be willing to ask, “What is the difference between current and desired behaviors/results? What can you/we do to gain those results? What obstacles exist? How can you/we surmount those obstacles? How can I help?” And be willing for the others to own their answers and accountability despite our temptation to provide answers.